Mining Software/Information Technology (IT) Jobs
There is an increasing demand for innovation, disruptive technology and creative IT solutions across all industries reinforcing the need for IT technical experts. Additionally, despite an increase in everyday use of technology, there will always be a requirement for IT experts to provide advice and assistance for customer technical issues.
IT in Mining faces challenges unique to the resource industry and which can make Mining IT roles physically and technically challenging. Most mine sites are based in remote areas so challenges can include setting up and working with satellite connections and working in areas where network coverage is limited.
Additionally, Information technology in the mining and resources space utilises generic operating platforms and systems prevalent across industries, but also in certain sub sectors, there exists highly specialised needs for mining industry specific, information technology (IT) experts experienced with particular:
- Geological Modelling Software
- Mine Planning Software
- Ore Reserve/Resource Computing
- Process Control
IT experts work with and can specialise in hardware, software, business applications and databases, storage devices, servers, and cloud based systems. IT roles vary in Seniority and Job titles but are typically classified into four levels of IT Support:
Level 1: First Line Support: Telephone helpdesk or answer centre support
L1 technicians typically have 0-4 years’ experience and are the first port of call for IT issues. They provide customer service, frequently receiving, responding and categorising issues raised via phone, email or online chat forums. They will assist with some IT issues, often talking customers through troubleshooting steps and escalate issues to L2 support where required.
Level 2: Second Line Support
L2 technicians usually have over 4 years’ experience and have often specialised on specific technology platforms. They follow guidelines set by higher level IT Engineers and manage incidents raised by L1 technicians. They will escalate issues to L3 technicians where required.
Level 3: Third Line Support
L3 technicians generally have 8 or more years’ experience and resolve issues that are typically difficult or subtle. They are often Managers and focussed on continuous improvement working on minor enhancements, break fix activities, problem management and stability analysis. Where major enhancement is required they will transfer and/or coordinate with L4 engineering and development teams.
Level 4: Product and Vendor Support
L4 technicians are specialised professionals such as product Architects, Engineers, Software Developers, and Hardware Designers. IT issues escalated to L4 technicians are frequently product bugs, configuration requirements or expert level guidance.
Let our professional team assist you
Business Services Consultant
Consultant - Business Services
08 9426 1541
We survey a large number of clients and candidates each month and over the past 12 months, more than 80% of our clients and candidates rate us as equal to or better than our competitors.
The testimonials below are just some of the comments we’ve received back on the work we’ve done.
‘I have just unsubscribed from your email service as I am now employed. I wanted to thank you for all your help and continuing email support. You guys have been the most consistent and involved recruitment agency by far and will have no hesitation in recommending MPi to anyone ever in need. Thank you again.’‘Really have to hand it to you, you guys are definitely one of the best agencies I’ve ever dealt with. Most of the others don’t even call but you guys are always staying in contact even when there’s no news at all. I really appreciate it.’
‘Well done MPi for the continuous update on the available jobs. I know exactly where I stand as far as a career in mining is concerned from the information you provide. Keep it up. I am hoping to net a job soon from your update. Information is power.’
‘Your peoples' commitment is obvious; I appreciate the occasional advice of what's out there.’
‘Thank you so much for your help & for answering my questions. You have been the only recruiter that has taken the time out to do that, so I really appreciate that. We won’t be giving up that’s for sure.’
Gail Rogers is our Senior Consultant who is dedicated to providing both Candidate Services and HR Consulting. In addition to Gail’s strong experience in career guidance, she has a long term background in recruitment and is an expert in organisational structures, position descriptions, remuneration research, employee dispute support and providing outplacement services.
Whether you are preparing for your next move, or wanting some guidance around career direction, Gail can assist you with:
Looking to get a start within the industry?
Our Promise is to be honest with you and advise you if we are not able to help. The vast majority of MPi's clients require us to present candidates with at least 12 months of recent Australian mining experience. Therefore, we recommend that people without Australian mining experience contact mining and contracting companies directly as they do sometimes directly employ candidates without Australian mining experience themselves.
Please refer to the FAQ section of our website here for more information on how to get into the mining industry. Additionally, we are affiliated with an organisation that specialises in assisting people get into the mining industry and we recommend you review their website at www.minedex.com.au