How can you be sure you're going to get good service from a recruiter before you send them your CV?
Most job applicants have, at one time or another, felt frustrated with recruiters. Maybe you’ve been let down because you didn’t hear back about an application, or they told you there was nothing available but when you look at their website there are roles advertised that seem just perfect for you.
So, how do you avoid that disappointment? How can you know you’re going to get good service from a recruiter before you interact with them?
The first port of call is to check their website, as many recruiters list their service standard there. Otherwise, here are four questions to ask a recruiter to make sure you’re going to get the kind of service you expect.
1. Do you respond to everyone?
Not only should recruiters keep the companies they represent in the loop on every position they’re working to fill, but they should also have the integrity and respect to let you know your application status.
Even a simple email or text message is better than no communication at all. Ask the recruiter how they will update you on your application.
2. Do you get my permission before sending my details to your clients?
All too often we hear of people whose CV has been ‘floated’ to a company without the individual’s permission. Do you really want your personal details sent anywhere and everywhere? Who knows where they could end up!
Ask the recruiter about their data protection and whether they will seek your permission before sending your information off to mining companies.
3. What screening processes do you carry out to ensure this is a legitimate role?
At the minimum, the recruiter should be able to provide you with an outline of any role they’re putting you forward for and give you a clear understanding of the salary and working conditions.
They should complete a brief interview and ask about referees and your availability. Anything less and you may want to query if they actually have permission from the mining company concerned to work on filling the role in question. They might just be floating CVs in the hope of securing a placement. Trust us, this happens.
4. Do you get paid a commission?
We are definitely not against people making money for providing a quality service, but commission-driven recruiters have a vested interest in making a placement (otherwise they won’t get their money). This sometimes means the quality of service they provide to unsuccessful candidates is not a high priority for them.
Better to choose a recruiter who you know is on your side from the start, working in your interests every day, than one who is focused on their own best interests.
Don’t be afraid to ask these questions!
These are all very basic questions and every recruiter should be able to answer them straight off the cuff. They should not have to ‘um’ and ‘ah’ about their responses. If you don’t get the answers you are looking for, it’s probably time to find someone else to help you.
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